What if I withdraw to the wrong address?
Modified on: Tue, 16 Feb, 2021 at 11:26 AM
1. Due to the anonymity of the blockchain address, we are unable to trace each other. Therefore, if you accidentally input the wrong address, please find the owner of the destination address through other means to negotiate the recovery of your coin.
2. If you forget to input the remarks when performing withdrawal to another platform, please contact the respective platform to provide you the TXID of your withdrawal in Ace Wallet and the relevant information to retrieve.
3. In addition, again we emphasize that the system has prompted user to confirm on the address before proceed on the submission of the withdrawal. User is obligated to read it before clicking "confirm". If the user's own negligence caused by the loss, the website will not bear the responsibility on any compensation.
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